{"id":102413,"date":"2024-11-17T14:34:44","date_gmt":"2024-11-17T13:34:44","guid":{"rendered":"https:\/\/ebeltoftstrandcamping.dk\/faq\/"},"modified":"2025-09-29T13:14:23","modified_gmt":"2025-09-29T12:14:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/ebeltoftstrandcamping.dk\/en\/the-square\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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Information \/ FAQ<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.17.3″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider color=”gcid-7ce7b00a-a0f7-4559-8af2-0adef5afd391″ _builder_version=”4.17.3″ _module_preset=”default” height=”0px” custom_margin=”||0px||false|false” custom_padding=”||||false|false” global_colors_info=”{%22gcid-7ce7b00a-a0f7-4559-8af2-0adef5afd391%22:%91%22border_color_right%22,%22color%22%93}”][\/et_pb_divider][et_pb_divider show_divider=”off” admin_label=”Point right bottom” module_class=”dot-right-bottom sub-page-dot” _builder_version=”4.17.3″ _module_preset=”default” height=”25px” border_width_right=”1px” border_color_right=”gcid-7ce7b00a-a0f7-4559-8af2-0adef5afd391″ global_colors_info=”{%22gcid-7ce7b00a-a0f7-4559-8af2-0adef5afd391%22:%91%22border_color_right%22%93}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.3″ _module_preset=”default” background_image=”https:\/\/ebeltoftstrandcamping.dk\/wp-content\/uploads\/2024\/10\/corner-dots-left-top.png” background_size=”initial” background_position=”top_left” background_last_edited=”on|desktop” background_enable_image_tablet=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.3″ _module_preset=”default” custom_padding=”50px||35px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.17.3″ _module_preset=”default” custom_padding=”25px||||false|false” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”||||||||” text_line_height=”1.8em” global_colors_info=”{}”]<\/p>\n

We’ve gathered some of the most frequently asked questions, so you can find the answer to some of your own questions.<\/p>\n

Do you think there are any specific topics missing?
Let us know at the reception and we will make sure to continuously expand this page.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.17.3″ _module_preset=”default” custom_padding=”25px||||false|false” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”||||||||” text_line_height=”1.8em” global_colors_info=”{}”]<\/p>\n

Convenient phone numbers.<\/h4>\n

Alarm 112<\/p>\n

Police 114<\/p>\n

Emergency medical service 7011 3131<\/p>\n

Ebeltoft Strand Camping 8634 1214<\/p>\n

Taxi 8634 6000<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.3″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ make_equal=”on” _builder_version=”4.27.4″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_toggle title=”The card for the gate” open_toggle_text_color=”#FFFFFF” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” background_color=”gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9″ global_colors_info=”{%22gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9%22:%91%22background_color%22%93}”]<\/p>\n

Issued on arrival and valid at the entrance to the swimming pool, for washing and drying in the laundrette, as well as entering and exiting the campsite<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Complaint option” open_toggle_text_color=”#FFFFFF” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” background_color=”gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9″ hover_enabled=”0″ global_colors_info=”{%22gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9%22:%91%22background_color%22%93}” sticky_enabled=”0″]<\/p>\n

If you have experienced something that does not live up to your expectations regarding a product, a booking or a stay at the campsite, you have the following options:
– Contact Ebeltoft Strand Camping as soon as possible with your complaint. When we receive the complaint about a product, a booking or a stay, we will process the complaint as soon as possible. Ebeltoft Strand Camping will decide whether we find that the complaint is justified, whether the goods received should be refunded\/exchanged or whether compensation should be provided.
– If you wish to submit your complaint to an external body, you can contact the Center for Complaint Resolution.
– If you do not find a satisfactory solution to your complaint in dialogue with Ebeltoft Strand Camping or at the Center for Complaint Resolution, you can complain to the Consumer Complaints Board. The Consumer Complaints Board makes a legal decision in the case.
Read more about the public consumer complaints system:
The House of Boards<\/a><\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Swimming pool” open_toggle_text_color=”#FFFFFF” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” background_color=”gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9″ global_colors_info=”{%22gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9%22:%91%22background_color%22%93}”]<\/p>\n

The pool is open from 28\/5-2025 until the last weekend in August. The pool is open from 10:00 – 19:00. It is free to use our swimming pool when you stay at our campsite. <\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Internet” open_toggle_text_color=”#FFFFFF” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” background_color=”gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9″ global_colors_info=”{%22gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9%22:%91%22background_color%22%93}”]<\/p>\n

There is wifi throughout the campsite. The wifi connection is not to be used to stream TV and movies, it can only be used to surf the internet <\/p>\n

[\/et_pb_toggle][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.3″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_toggle title=”Laundry” open_toggle_text_color=”#FFFFFF” _builder_version=”4.27.3″ _module_preset=”default” title_text_color=”#FFFFFF” background_color=”gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9″ global_colors_info=”{%22gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9%22:%91%22background_color%22%93}”]<\/p>\n

There is a laundrette on site. It costs 30 kr. per wash. <\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Arrival and departure” open_toggle_text_color=”#FFFFFF” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” background_color=”gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9″ global_colors_info=”{%22gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9%22:%91%22background_color%22,%22background_color%22,%22background_color%22%93}”]<\/p>\n

Arrival in cabins no earlier than 15:00 – departure no later than 10:00<\/p>\n

Arrival at pitches at 14:00 – departure at 12:00 at the latest. In low season pay before 12:00 at the latest, departure at 14:00 at the latest.<\/p>\n

If your pitch is available and you want to use it before 14:00, it costs DKK 30 per hour started before 12:00.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Kitchen” open_toggle_text_color=”#FFFFFF” _builder_version=”4.27.3″ _module_preset=”default” title_text_color=”#FFFFFF” background_color=”gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9″ global_colors_info=”{%22gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9%22:%91%22background_color%22%93}”]<\/p>\n

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There are 3 communal kitchens on site. All include electric hobs and ovens including bakingtrays. <\/p>\n<\/div>\n<\/div>\n<\/div>\n

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[\/et_pb_toggle][et_pb_toggle title=”Day guests” open_toggle_text_color=”#FFFFFF” _builder_version=”4.27.3″ _module_preset=”default” title_text_color=”#FFFFFF” background_color=”gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9″ global_colors_info=”{%22gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9%22:%91%22background_color%22%93}”]<\/p>\n

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Visitors cost DKK 25 per person. All visitors must check in at reception before entering the site. Day visitors do not have access to the pool area. <\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Smoking is prohibited in all indoor areas including all cabins and reception<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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[\/et_pb_toggle][et_pb_toggle title=”Defibrillator” open_toggle_text_color=”#FFFFFF” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” background_color=”gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9″ global_colors_info=”{%22gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9%22:%91%22background_color%22%93}”]<\/p>\n

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There’s a defibrillator in all our kitchens<\/p>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”Quiet hours at the campsite” open_toggle_text_color=”#FFFFFF” _builder_version=”4.27.3″ _module_preset=”default” title_text_color=”#FFFFFF” background_color=”gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9″ global_colors_info=”{%22gcid-64bcecb8-1e08-4484-8de3-a2058d1920a9%22:%91%22background_color%22%93}”]<\/p>\n

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Show consideration for your neighbor – the site must be quiet from 22:00, i.e. play in the playground, music in the awning etc. must cease. In addition, the site must be completely quiet between 23:00 and 07:00. <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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